Last updated: June 2026
At Koreteckx Inc. (PipeFitterApp), we stand behind the quality of our products. This Refund Policy explains your rights for physical field books and the PipeFitter Field App.
Pipe Fitter's Field Book, Metric Edition, Construction Field Book
We accept returns within 30 days of delivery, provided:
Email support@pipefitterapp.live with your order details and reason for return. We will respond within 2–3 business days. Do not ship items back without contacting us first.
Return shipping is the customer's responsibility unless the return is due to a defective product or our shipping error. We recommend using a trackable method.
Once the returned item is received and inspected, approved refunds are processed within 5–10 business days to the original payment method. Shipping charges are non-refundable unless the return is due to our error.
If your field book arrives damaged, contact us within 7 days of delivery with photos. We will arrange a replacement or full refund at no cost to you.
Orders of 25+ books and all custom-branded orders are final sale and not eligible for return unless items arrive defective or incorrect.
iOS (App Store) & Android (Google Play)
App refunds are governed by the platform through which the app was purchased:
For technical issues with the app, contact us at support@pipefitterapp.live.
Koreteckx Inc.
9708 – 64 Avenue N.W., Edmonton, Alberta, Canada T6E 0J5
Phone: 780-434-1769
Email: support@pipefitterapp.live