Refund Policy

At Koreteckx Inc. (PipeFitterApp), we stand behind the quality of our products. This Refund Policy explains your rights for physical field books and the PipeFitter Field App.

Eligibility for Returns

We accept returns within 30 days of delivery, provided:

• The item is unused and in its original condition — not written on, damaged, or excessively handled.
• You contact us within 30 days of receiving your order to initiate the return.

How to Initiate a Return

Email support@pipefitterapp.live with your order details and reason for return. We will respond within 2–3 business days. Do not ship items back without contacting us first.

Return Shipping

Return shipping is the customer's responsibility unless the return is due to a defective product or our shipping error. We recommend using a trackable method.

Refund Processing

Once the returned item is received and inspected, approved refunds are processed within 5–10 business days to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your field book arrives damaged, contact us within 7 days of delivery with photos. We will arrange a replacement or full refund at no cost to you.

Bulk & Custom Orders

Orders of 25+ books and all custom-branded orders are final sale and not eligible for return unless items arrive defective or incorrect.

App refunds are governed by the platform through which the app was purchased:

• Apple App Store: Visit reportaproblem.apple.com to submit a refund request directly to Apple.
• Google Play Store: Automatic refunds may be available within 48 hours of purchase. Visit Google Play support for details.

For technical issues with the app, contact us at support@pipefitterapp.live.

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